Shipping information
Shipping Information for Neosans
Free Shipping on All Orders!
At Neosans, we are delighted to offer free shipping on every order, ensuring a seamless shopping experience from start to finish.
Order Processing Times
Please allow 1-3 business days for your order to be processed and dispatched. An order is considered dispatched when it is handed off to our shipping carrier and begins its journey to your specified address. During peak periods and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times:
Delivery times vary based on your location. Below are the estimated shipping times for each country:
🇺🇸 United States: 4-7 business days
Be aware that during peak periods and holidays, there may be delays due to factors beyond our control, such as customs delays for international shipments.
Order Changes and Accurate Shipping Details
It is crucial to provide accurate and complete shipping details at checkout. If your details are incomplete or incorrect, it may lead to delayed processing or even cancellation of your order. Should our system detect any issues with your address, our customer support team will contact you within 3 business days to verify your details. If no response is received within this timeframe, we may need to cancel your order.
Should you need to update your shipping details, please contact us at Support@neosans.com within 24 hours of placing your order. While we strive to accommodate changes, we cannot guarantee adjustments after this period.
Delayed Delivery
While we aim to deliver all orders promptly, delays may occur due to unforeseen circumstances, such as courier issues or severe weather conditions. In such events, we will collaborate with the courier to expedite your delivery and keep you informed of any updates.
Lost or Stolen Packages
Once a package is in the hands of our courier partners, it becomes their responsibility. If your package is lost or stolen, please contact us at Support@neosans.com, and we will assist you in dealing with the courier company. While Neosans is not responsible for lost or stolen packages, we are committed to helping resolve any such issues, including facilitating claims with the courier.
Shipping Policy Updates
Neosans reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes that may affect your orders. By continuing to purchase and use Neosans products, you accept the terms of this Shipping Policy.
For any further questions or concerns regarding our Shipping Policy, please reach out to us. We are here to help!